COMMON QUESTIONS
What techniques do you use for printing?
We use pad printing! Printing is the main focus for our brand, and the thing that sets us apart from all the others. You may not know, but currently, our printing techniques are the most advanced in the world! Most of our main line products are professionally pad printed over 100 times!
What is pad printing?
Pad printing, also called tampography or tampo printing, is a complicated printing process where a silicon pad takes a 2-D image from a laser engraved (etched) printing plate (also called cliché) and transfers it to a 3-D object.
How do you manage to achieve such detailed minifigures?
Most pad printing machines create two colours in one go, however, our machines create 6-8 colours in one go, allowing us precision and total control over our printing, which is often unachievable by other manufacturers. As a result, we are able to print more detailed designs than most official or custom minifigure suppliers.
What are your personal lines like?
Our personal line: LCM Star Line, is minimalist in style; focused on providing the best possible printing. Every Star line product is polished and looks incredible when displayed with official and custom minifigures alike.
Our new line, Middle Earth, is a dedicated collection for true fans of Middle Earth. It consists of 5 members that have joined us over the last 9 months and we are hoping to have the full Fellowship soon!
Why is it taking so long to dispatch my order?
We are a reseller as well as a supplier of our own minifigure lines. Most brands we work with have different manufacturing schedules and work with different factories. For products that have already arrived and are ready to be shipped out, it usually takes 1-2 weeks maximum for us to sort and ship the products.
For "ready soon" products, it usually takes 2-4 weeks for the products to be shipped to us and then another 1-2 weeks for us to sort and ship the products.
Preorder products are at the very start of the manufacturing process. It usually takes 1-6 months to have these products ready for shipping, and the time depends significantly on the amount of minifigures being produced, the availability of parts, their design and complexity. For the most recent updates, we suggest checking the brands' respective Instagram accounts.
Why has my order not arrived yet?
Product Replacement Policy
Items this Policy Pertains to
Products that have been produced by Legend C. MOC (LCM) or in collaboration with LCM.
Eligibility for Replacements
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Customers who receive a product with missing or significantly flawed parts may be entitled to replacements, subject to the terms below.
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Customers with orders lost in transit are also eligible to receive replacements, subject to the terms below.
How to Request a Replacement
To initiate a replacement request, contact one of the following with your proof of purchase and photos:
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[Global] Baggles Studio: bagglesstudio@gmail.com
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[United States] Atlas Outpost: help@atlasoutpost.com
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[Global] Legend C. MOC: cs.legendcmoc@gmail.com
Please do not contact multiple parties, as all documentation and fulfillment is shared and contacting multiple parties may delay processing.
Proof of Purchase / Required Documentation
To request a replacement, customers must provide:
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Original order information including your:
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Full Name
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Mailing Address
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Store of purchase:
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Legend C. MOC
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Atlas Outpost
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Baggles Studio
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Ka.Lor Project
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Order Number
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A clear, photograph showing:
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The specified damage on the item
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Proof of product possession with a handwritten or typed piece of paper with the customer’s full name
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Requests without proper proof may be delayed and/or denied.
Eligibility Exclusions: Second-hand Purchases
Replacements are not provided for second-hand purchases. LCM cannot verify factory faults once a product has passed through multiple hands. Buyers are responsible for ensuring product completeness and requesting additional images for the product condition before purchase.
Replacement Request Window
Replacement requests must be submitted within 30 days of receiving the package. Requests submitted after this period may not be honored.
Damaged Parts and Limitations
Damage is defined as parts with irreparable differences from the approved final product. Slight differences in color, print alignment, or part fit that fall within production tolerances are considered normal and are not eligible for replacement.
Damage includes:
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Missing prints
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Scratched or chipped prints
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Smudged paint
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Scratched or chipped molded items
Damage does not include:
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Micro scratches on original base parts
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Small variations in fit, color, or alignment of parts or decoration
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Customer induced damage including: attaching or detaching parts, handling, posing, and/or use with official LEGO parts
Replacements are limited to the defective part only and, not the entire product, and are subject to part availability. Extra units are produced to fulfill replacements, but if additional parts are no longer available, replacements may not be possible.
Minor Variations and Non-Defects
Minor variations between pre-order renders and the final product may occur. Parts that are missing elements present in pre-order renders (e.g., a missing print) will be reproduced in full. The “final product” is defined by the version approved during production, not the original renders. Replacements will not be provided for differences between pre-order renders and the final approved product.
Quality Standards and Discretion
LCM maintains a high standard of quality. All prints and products undergo factory quality control to ensure they meet established tolerances. Replacements for minor variations in printing or part fit are at LCM’s discretion. In severe cases where a defect significantly impacts the final product, replacements may be provided as available.
Lost or Missing Packages
Packages purchased directly from LCM that are confirmed as lost in transit may be eligible for reshipment or refund, subject to availability.
Packages marked as “delivered” by the shipping carrier are not automatically eligible for replacement or refund and will be reviewed on a case-by-case basis at the discretion of LCM.
Orders fulfilled by partner stores are subject to the policies and discretion of those respective partners.
Part Replacement Fulfillment
Shipping costs for approved replacements will be covered by LCM and its partners. Shipping time and method will be determined at the discretion of LCM and its partners. Due to various production and logistics factors, replacement times may vary significantly
International customers may request that replacements be fulfilled by Atlas Outpost or Baggles Studio rather than waiting for factory shipment or future order combination. This option is subject to availability and will incur shipping costs at the customer’s expense.
Force Majeure / Production Limitations
Replacements are subject to availability. Production of replacement parts or shipping delays may occur due to circumstances outside of LCM’s control (e.g. natural disasters, global conflict, postal strikes, etcetera).
Non-Transferable / Non-Returnable
Replacements are non-transferable and cannot be exchanged for credit, refunds, or alternate products.
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Customer Responsibility
After receiving a replacement, customers are responsible for careful handling to avoid damage. LCM is not liable for damage caused after delivery of the replacement.
Product Use Disclaimer
LCM products are intended for display purposes only and are not toys. Custom and modified parts may contain minor imperfections. Original parts are heavily modified during production, which can result in scratches or minor damage to prints or paint during handling. These collectibles are no longer in a “playable” form and are designed solely for display. LCM is not liable for any incidental or consequential damage arising from the use or display of its products.