COMMON QUESTIONS
What techniques do you use for printing?
We use pad printing! Printing is the main focus for our brand, and the thing that sets us apart from all the others. You may not know, but currently, our printing techniques are the most advanced in the world! Most of our main line products are professionally pad printed over 100 times!
What is pad printing?
Pad printing, also called tampography or tampo printing, is a complicated printing process where a silicon pad takes a 2-D image from a laser engraved (etched) printing plate (also called cliché) and transfers it to a 3-D object.
How do you manage to achieve such detailed minifigures?
Most pad printing machines create two colours in one go, however, our machines create 6-8 colours in one go, allowing us precision and total control over our printing, which is often unachievable by other manufacturers. As a result, we are able to print more detailed designs than most official or custom minifigure suppliers.
What are your personal lines like?
Our personal line: LCM Star Line, is minimalist in style; focused on providing the best possible printing. Every Star line product is polished and looks incredible when displayed with official and custom minifigures alike.
Our new line, Middle Earth, is a dedicated collection for true fans of Middle Earth. It consists of 5 members that have joined us over the last 9 months and we are hoping to have the full Fellowship soon!
Why is it taking so long to dispatch my order?
We are a reseller as well as a supplier of our own minifigure lines. Most brands we work with have different manufacturing schedules and work with different factories. For products that have already arrived and are ready to be shipped out, it usually takes 1-2 weeks maximum for us to sort and ship the products.
For "ready soon" products, it usually takes 2-4 weeks for the products to be shipped to us and then another 1-2 weeks for us to sort and ship the products.
Preorder products are at the very start of the manufacturing process. It usually takes 1-6 months to have these products ready for shipping, and the time depends significantly on the amount of minifigures being produced, the availability of parts, their design and complexity. For the most recent updates, we suggest checking the brands' respective Instagram accounts.
Why has my order not arrived yet?
SHIPPING & RETURNS
We are still working through Covid-19 and consider your health our top priority. Everything is created, packed and handled with the utmost care and in line with the new sanitary regulations. Keep in mind that the postal service is working tirelessly through this pandemic, so please be patient if there is a delay in your shipment.
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Please note that the production of minifigures is a very time-consuming and technical field, several steps of which involve processing done by hand.
Delays and alterations often occur, as most brands have different manufacturing schedules and work with different factories. An estimated shipping time will be provided for each minifigure in the shipping section.
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Unfortunately, we cannot accept returns for custom, personalised or pre-orders.
SHIPPING TIME
We use 100% tracked shipping and happily ship to most countries in the world.
Shipping usually takes 1-3 weeks to the USA, Asia and Europe. Shipping to the UK, Australia and Canada takes longer due to transit delays. Please note that products may take longer than usual to arrive to you because of the shipping delays caused by COVID-19. You can track your parcel at www.hongkongpost.hk.
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You may also upgrade your parcel to be shipped with Courier or Expedited shipping, which is usually 200-300 HKD extra. This option is available at checkout. We recommend a shipping upgrade if you will be buying several items simultaneously.
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Should you have any issues at all, please do not hesitate to contact us. We are always here to ensure you happily receive your order :)
SHIPPING CATEGORIES
01
Products under this category have already arrived and are ready to be shipped out. It usually takes 1-2 weeks maximum for us to sort and ship the products.
SHIPPING NOW
02
Products under this category have had their final production samples released. Sometimes production issues will still occur, so it usually takes 2-4 weeks for the products to be shipped to us and then another 1-2 weeks for us to sort and ship the products to you.
READY SOON
03
Products under this category are at the very start of the manufacturing process. It usually takes 1-6 months to have these products ready for shipping, and the time depends significantly on the amount of minifigures being produced, the availability of parts, their design and complexity. For the most recent updates, we suggest checking the brands' respective Instagram accounts.
PREORDER NOW
